2023 Please review PowerPoint attached first Please read article https www chicagotribune com business ct biz united passenger dragging anniversary 20180405 story html Answer the following question in 200 | Assignments Online
2023 Please review PowerPoint attached first Please read article https www chicagotribune com business ct biz united passenger dragging anniversary 20180405 story html Answer the following question in 200 | Assignments Online
Assignments Online 2023 Business & Finance
Please review PowerPoint attached first.
Please read article:
https://www.chicagotribune.com/business/ct-biz-united-passenger-dragging-anniversary-20180405-story.html
Answer the following question in 200 words minimum. Please use and list references.
With the widespread use of social media, companies are increasingly concerned about negative word of mouth and customer defection. This concern is amplified when a crisis occurs. United Airlines is still recovering from the negative press received after an unwilling passenger was forcibly removed off of an overbooked flight. What should have United done in response to this crisis to secure their customers’ loyalty and keep them from switching?
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