2024 – THE HOMEWORK THE FOR FUNDAMENTALS OF HUMAN RESOURCE MANAGEMENT The Human Resource Environment When you have completed your exam

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THE HOMEWORK THE

Human resource management

FOR FUNDAMENTALS OF HUMAN RESOURCE MANAGEMENT.

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The Human Resource Environment

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When you have completed your exam and reviewed your answers,

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Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

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break, so be sure that you have seen the entire question and all the answers before choosing an answer.

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1. Which of the following cases would most likely be filed under the theory of disparate impact?

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A. A black employee is fired for testifying in a discrimination suit filed against an employer.

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B. A white applicant is told he won’t be hired because the employer doesn’t like whites.

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C. Black applicants are being disproportionately rejected relative to whites by a paper-and-pencil test.

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D. White applicants with high test scores are rejected due to an affirmative-action plan.

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2. Which of the following terms describes the best possible fit between a company’s social system and its

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technical system?

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A. Self-service system

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B. Outsourcing

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C. High-performance work system

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D. Total quality management

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3. People’s right to freedom of speech is the right to

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A. do as they wish in their private life.

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B. refuse to do something that’s environmentally unsafe.

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C. be treated only as they knowingly and willingly consent to be treated.

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D. criticize an organization’s ethics if they do it in good conscience.

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4. Which of the following categories of workers is not covered under OSHA’s Hazard Communication

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Standards?

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A. A technician servicing copy machines for most of the day

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B. A receptionist changing the toner in a copier machine

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C. Health-care workers exposed to latex and disinfectants

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D. Production engineers manufacturing car batteries

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5. The largest number of immigrants to the U.S. workforce are from

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A. North America.

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B. Europe.

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C. Africa.

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D. Asia.

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6. Which of the following is a correct statement about dejobbing?

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A. Dejobbing involves the use of task-based organization structures.

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B. Dejobbing involves the downsizing or elimination of jobs.

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C. Dejobbing involves emphasizing on detailed job descriptions which will be applicable year after year.

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D. Dejobbing involves viewing organizations as a field of work to be done.

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7. Which of the following decisions does not come under HRM?

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A. Whom to hire

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B. How to achieve sales targets

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C. What training to offer

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D. How to evaluate employee performance

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8. Which of the following is a false statement about the Position Analysis Questionnaire?

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A. It’s one of the broadest and best-researched instruments for analyzing jobs.

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B. It’s a standardized, commercial instrument.

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C. It describes specific duties and tasks that comprise the actual job.

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D. It requires trained job analysts to complete it.

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9. Which of the following is a false statement about the Occupational Safety and Health Act?

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A. The act applies to organizations that employ 50 or more persons working 20 or more weeks a year and that are involved in

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interstate commerce.

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B. Under the act, covered employers must keep records of work-related injuries and illnesses and post an annual summary of

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these records.

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C. It’s the most comprehensive U.S. law regarding worker safety.

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D. Enforcement responsibilities for the act are divided between the Department of Labor and the Department of Health.

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10. Which of the following approaches would be most appropriate when gathering information for jobs that

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are repetitive and involve physical activity?

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A. A job analyst questions the peers about a particular job.

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B. A job analyst visits the workplace and videotapes an employee performing the job.

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C. A manager imagines what a well-done job would look like.

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D. A job analyst visits the workplace and asks employees to show what the job entails.

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11. Which of the following is a true statement about Title VII of the Civil Rights Act of 1964?

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A. The act applies to organizations with 15 employees or more.

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B. The act is enforced by the U.S. Department of Labor.

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C. The act protects employers from employee threats.

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D. The act prohibits employers from discriminating against workers due to their age.

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12. The processing and transmission of digitized HR information, especially using computer networking and

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the Internet, is known as

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A. e-business.

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B. reengineering.

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C. human resource information system implementation.

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D. electronic human resource management.

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13. One of the most common grievances that employees at Craines Tech have is that they don’t get

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performance feedback. That is, they don’t get proper information as to how they’ve performed and where

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they need to improve, and the performance goals are vague and not measurable. Which HR function does

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Craines Tech need to improve?

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A. Employee relations

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B. Recruitment and selection

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C. Performance management

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D. Training and development

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14. Which of the following refers to the KSAOs that an individual must have to perform the job?

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A. Job specifications

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B. Job analysis

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C. Dictionary of Occupational Titles

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D. Job descriptions

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15. For which of the following occupations would it be easiest to implement telework?

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A. Machine operator

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B. Quality management

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C. Production technician

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D. Graphic designer

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16. Which of the following refers to an employer’s obligation to do something to enable an otherwise

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qualified person to perform a job?

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A. Reasonable accommodation

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B. Reverse discrimination

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C. General-duty clause

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D. Utilization analysis

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17. Which of the following managerial functions is often assumed by work teams?

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A. Conducting performance reviews

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B. Controlling finances allocated for the project

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C. Making strategy-related decisions such as areas to diversify in

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D. Performing inspection and quality-control activities

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18. Which of the following responsibilities is associated with the HR function of support for strategy?

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A. Human resource discipline

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B. Human resource relocation and outplacement services

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C. Human resource planning and forecasting

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D. Orientation

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End of

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19. Which of the following is not an action that OSHA can take, under the Occupational Safety and Health

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Act?

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A. Issue citations and require that they be posted in a prominent place near the location of the violations

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B. Conduct unannounced workplace inspections

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C. Close a workplace that represents an occupational hazard

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D. Assess fines ranging from $20,000 for violations that result in the death of an employee to $1,000 for less serious violations

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20. Managers and economists traditionally have seen HRM as a(n)

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A. source of value to their organization.

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B. asset.

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C. necessary expense.

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D. essential component of a high-performance work system.

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Acquiring and Preparing Human Resources

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Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

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break, so be sure that you have seen the entire question and all the answers before choosing an answer.

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1. Which of the following is a permissible question for applications and interviews?

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A. Do you have any disabilities?

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B. Do you have children?

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C. What schools have you attended?

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D. When did you attend high school?

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2. The general method of establishing the validity of a selection method by showing that there’s an

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association between scores on the selection measure and scores for job performance is called

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A. criterion-related validation.

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B. content validation.

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C. reliability of the measurement and validation.

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D. split-half estimate of validation.

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3. To increase the readability of training materials, one should

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A. add checklists and illustrations to clarify the text.

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B. combine two or more sentences into one long sentence

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C. combine two or more paragraphs into one long paragraph.

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D. replace concrete words with abstract words.

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4. Should a former employer give a glowing statement about a candidate and the new employer later learn

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of misconduct on the part of the employee during his or her previous employment, the new employer may

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sue the former for

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A. defamation.

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B. lack of validity.

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C. misrepresentation.

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D. negligent omission.

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5. _______ identifies the tasks, knowledge, skills, and behaviors that training should emphasize.

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A. Organizational analysis

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B. Task analysis

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C. Person analysis

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D. Training-method analysis

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6. In personnel forecasting, an effective HR professional tries to

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A. predict the number and types of legal challenges the company is likely to face within the year.

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B. anticipate trends within the HR field which are most likely to affect the success of current company operations.

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C. develop HR policies and practices in response to anticipated moves by major competitors.

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D. determine the supply of and demand for various types of human resources.

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7. Which of the following correctly describes a learning management system?

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A. A computer application that automates the administration, development, and delivery of training programs

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B. The process of evaluating the organization, individual employees, and employees’ tasks to determine what kinds of training, if

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any, are necessary

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C. A process for determining the appropriateness of training by evaluating the characteristics of the organization

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D. A process of systematically developing training to meet specified needs

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8. The degree to which the information provided by selection methods enhances the effectiveness of

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selecting personnel in organizations refers to the selection method’s

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A. utility.

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B. reliability.

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C. generalizability.

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D. validity.

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9. Which of the following is a correct statement about executive search firms?

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A. Executive search firms work almost exclusively with high-level, unemployed executives.

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B. Executive search firms typically require the person being placed to make the initial contact with the prospective employer

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directly.

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C. Executive search firms aren’t subject to the requirements of Title VII.

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D. Executive search firms almost exclusively find new jobs for people who are already employed.

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10. Which of the following is not among the best ways for companies to establish a stronger recruiting

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presence on a campus?

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A. Select a limited number of campuses on which to recruit, and return to them on a yearly basis with new job openings.

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B. Establish college internship programs.

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C. Select campuses within a 150-mile radius of the company’s headquarters to ensure students are familiar with the company and

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its products or services.

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D. Participate in university job fairs.

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11. Which of the following tests assesses how well a person can acquire skills and abilities?

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A. Aptitude

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B. Personality inventories

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C. Cognitive ability

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D. Achievement

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12. The steps required to properly execute a workforce utilization review are

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A. essentially the same as those involved in the strategic planning process.

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B. essentially the same as those involved in job analysis.

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C. tremendously varied from organization to organization.

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D. identical to the steps in the generic human resource planning process.

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13. Which of the following is a false statement about using simulations as a training technique?

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A. Simulations are used to teach production and process skills as well as management and interpersonal skills.

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B. Simulators need to have identical elements to those found in the work environment.

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C. Simulations are inexpensive to develop and maintain due to virtual-reality technologies.

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D. Simulations allow trainees to see the effects of their decisions in an artificial, risk-free environment.

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14. Which of the following is found in a typical behavior-modeling session?

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A. Presentation of the key behaviors, videotape of a model performing the key behavior, role-plays, and a planning session

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B. Presentation of key behaviors, videotape of a model performing the key behavior, participation in a case study group, and

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planning session

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C. Lecture, videotape of a model performing the key behavior, on-the-job coaching, and practice opportunities

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D. Videotape of a model performing the key behavior, planning session, coaching realistic game, and practice opportunities

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15. To select a training service, the organization mails a(n) _______ to several vendors.

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A. request for training

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B. request for proposal

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C. training-needs analysis

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D. affirmative-action plan

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16. Imagine that you manage a car dealership affiliated with one of the big three U.S. automakers. Given

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the increasing complexity and variety of today’s automobiles, it’s impossible to train your mechanics on the

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details of every potential repair problem. Thus, in cooperation with corporate headquarters, you have a

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training program whereby mechanics learn the basis of engine, emission, and other types of repair, but in

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the case of a particular problem, seek expert advice through an online computer application program. This

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approach is known as

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A. an experiential behavior-modeling program.

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B. e-learning.

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C. an electronic performance support system.

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D. a virtual-reality simulation training program.

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17. Which of the following options for avoiding an expected labor shortage has the benefit of being a

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relatively fast solution with high revocability?

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A. Overtime

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B. New external hires

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C. Turnover

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D. Retrained transfer

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18. Three of the following would enhance recruiter effectiveness. Which would not enhance recruiter

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effectiveness?

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A. Using realistic job previews as part of the recruitment process

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End of exam

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B. Recruiting in teams rather than individually

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C. Ensuring that recruiters are knowledgeable about company policies and procedures

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D. Ensuring that recruiters provide applicants with timely feedback

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19. The long-term success of diversity training is characterized by

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A. unstructured programs.

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B. the number of minority or disabled employees on staff within the organization.

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C. training that’s tied to business objectives, such as understanding customers.

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D. making sure that HRM practices meet standards of equal employment opportunity laws.

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20. According to the Training 2007 Industry Report, which training task was outsourced the most?

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A. Instruction

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B. Custom content

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C. Learner support

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D. Need analysis

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Assessing Performance and Developing Employees

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When you have completed your exam and reviewed your answers, click Submit Exam. Answers will not be recorded until you

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Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

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break, so be sure that you have seen the entire question and all the answers before choosing an answer.

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1. Three of the following are trends in executive education. Which one is not a trend in executive

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education?

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A. Formal educational programs are being supplemented with other developmental activities.

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B. Distance learning is being used more frequently by companies.

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C. Employers and education providers are developing short courses with content designed specifically for the audience.

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D. Due to increasing costs, employees are increasingly being asked to cover tuition and other program-related costs.

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2. Explanation, consideration, and empathy are key determinants of

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A. procedural justice.

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B. interactional justice.

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C. alternative dispute resolutions.

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D. perceptual justice.

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3. In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in

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A. behavior change.

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B. psychological withdrawal.

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C. physical withdrawal.

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D. whistleblowing.

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4. The primary use of assessment centers is to identify

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A. decision processes and communication styles that inhibit production.

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B. employees’ personality types and job interests.

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C. employees who have the personality, characteristics, and skills needed for managerial positions.

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D. the strengths and weaknesses of team members.

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5. Generally speaking, the contents of employees’ e-mail and voice-mail messages on companies’ systems

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are

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A. protected and private if job-related.

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B. not private, protected communications.

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C. protected and private only if they’re directed to parties outside of the company.

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D. private, protected communications.

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6. Based on the expectation that two people in conflict should first try to arrive at a settlement together, the

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organization has a policy of making managers available to hear complaints. Typically, the first open door is

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that of the employee’s

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A. immediate subordinates.

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B. immediate supervisor.

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C. peers.

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D. director.

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7. Which of the following is a false statement about using peers as a source of performance information?

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A. Peer ratings, according to research, are highly influenced by friendships.

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B. Peers are more willing participants in reviews used for employees.

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C. Peers have expert knowledge of job requirements and bring a unique perspective to the evaluation, often resulting in extremely

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valid assessments of performance.

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D. Peer ratings are particularly useful when supervisors don’t have the opportunity to observe employees.

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8. Which of the following is a false statement about the glass ceiling?

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A. The barrier may be due to a lack of access to training programs, developmental job experiences, and developmental

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relationships, such as mentoring.

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B. Research has found gender differences in accessing job experiences involving transitions and creating change.

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C. The barrier may be due to stereotypes that hinder the development of women and minorities.

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D. Research shows male managers receive more assignments involving high levels of responsibility than do female managers of

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similar ability and managerial level.

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9. Which of the following statements correctly describes in-basket exercises?

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A. In-basket exercises simulate the administrative tasks of a manager’s job, using a pile of documents for the employee to handle.

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B. In-basket exercises are paper-and-pencil tests designed to measure participants’ communication styles and skills.

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C. In-basket exercises require participants to take the part of a manager or employee in a situation involving the skills to be

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assessed.

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D. In-basket exercises require teams of five to seven employees to work together to solve assigned problems within a certain

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time period.

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10. The step in the career management process in which employees receive information about their skills

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and knowledge and where these assets fit into the organization’s plans is called

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A. action planning.

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B. reality check.

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C. self-assessment.

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D. goal setting.

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11. HR professionals can best help organizations avoid and defend against charges of wrongful discharge

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through all of three following activities. Which of the following is not a good way for HR professionals to

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help organizations avoid and defend against charges of wrongful discharge?

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A. Designing jobs with low mental and physical skill demands to ensure low employee turnover

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B. Training managers to avoid making promises before or during employment that imply job security

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C. Establishing and communicating policies for handling employee misbehavior

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D. Writing and reviewing employee handbooks to avoid statements that might be interpreted as employment contracts

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12. Advantages of result-based measures include three of the following. Which is not an advantage of

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result-based measures?

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A. Result-based measures are highly acceptable to employees and managers alike.

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B. Result-based measures are generally less subjective than other kinds of performance systems.

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C. Result-based measures are relatively easy to link to the organization’s goals.

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D. Result-based measures are very effective in providing guidance on how to improve.

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13. If a performance measure lacks _______ reliability, determining whether an employee’s performance

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has truly changed over time will be impossible.

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A. test-retest

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B. interrater

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C. external

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D. strategic

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14. Why would an employee seek a downward move?

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A. To have more authority

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B. To learn different skills

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C. To have greater challenges

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D. To increase salary and visibility

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15. An employee refuses an employer’s request to falsify the contents of a report to the EEOC. The

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employer subsequently discharges the worker for “not following orders.” In a wrongful-discharge suit, the

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employee is likely to argue which of the following exceptions to the at-will-employment doctrine?

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A. Public policy

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B. Equal employment

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C. Implied contract

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D. Reverse discrimination

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16. Which of the following statements illustrates effective feedback?

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A. “You’ve achieved 100 percent of your target in less than six months.”

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B. “Overall, your performance has been satisfactory.”

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C. “I don’t see any progress from the last review; you’re lazy.”

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D. “You’ve become careless; you came in late three times last week.”

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17. To improve performance of underutilizers, managers should

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A. withhold pay increases.

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B. demote them from their current position.

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C. link rewards to performance outcomes.

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D. offer temporary assignments for skill development.

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18. The type of performance management system in which a company assembles performance data on an

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Compensating Human Resources

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Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

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break, so be sure that you have seen the entire question and all the answers before choosing an answer.

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1. The Scanlon plan is a variation of which type of incentive?

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A. Gainsharing

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B. Merit pay

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C. Profit sharing

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D. Individual

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2. The National Compensation Survey is an ongoing activity of the

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A. AFL-CIO.

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B. Society for Human Resource Management.

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C. Bureau of Labor Statistics.

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D. American Management Association.

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3. Three of the following are objectives of the unemployment insurance program. Which is not an objective

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of the unemployment insurance program?

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A. To offset lost income during a labor dispute

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B. To provide an incentive for employers to stabilize employment

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C. To preserve investments in worker skills by providing income during short-term layoffs

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D. To offset lost income during involuntary unemployment

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4. Pay specifically designed to energize, direct, or control employees’ behavior is known as

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A. indirect pay.

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B. exempt pay.

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C. empowerment pay.

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D. incentive pay.

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5. From which source do most retirees receive the largest percentage of their retirement income?

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A. Private pensions

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B. Earnings from personal assets

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C. Social Security

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D. Disability insurance

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6. An employee produces 10 components in an hour and earns $8.00 ($.80 × 10), while an employee who

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produces 12 components per hour earns $9.60 ($.80 × 12). This arrangement is an example of a _______

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plan.

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A. commission

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B. straight-salary

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C. differential-piece-rate

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D. straight-piecework

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7. In response to the growing concern over ethical issues surrounding incentive pay for executives, three of

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the following actions have been taken. Which action has not been taken in response to the growing concern

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over ethical issues?

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A. Requiring companies to more clearly report executive compensation levels and the company’s performance relative to that of

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competitors

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B. Using the balanced-scorecard to design executive pay and incentives

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C. Imposing strict limits on insider trading

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D. Limiting the amount companies may deduct for executive and performance-related pay to no more than $1 million

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8. In 2003, a company employee received an option to purchase the company’s stock at $45 per share. If

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the stock is trading at $40 a share in 2005, the employee will most likely

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A. hold on to the option, hoping the stock price will increase in the future.

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B. exercise the option, receiving a gain of $5.

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C. try changing the price in the original option agreement to improve the stock’s performance.

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D. exercise the option, receiving a gain of $40.

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9. By law, what percent of assets must an ESOP invest in its company’s stock?

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A. 80 percent

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B. 100 percent

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C. 10 percent

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D. 51 percent

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10. On average, out of every dollar spent on compensation, about _______ cents go to benefits.

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A. 45

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B. 8

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C. 17

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D. 30

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11. Which level of child care is most frequently provided by organizations with 100 or more employees?

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A. The organization supplies and helps employees collect information about the cost and quality of available child care.

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B. The organization offers no support within this area.

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C. The organization operates a day-care center at or near the workplace.

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D. The organization provides vouchers or discounts for employees to use at existing child-care facilities.

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12. A system in which an employer pays a worker specifically for each unit produced is known as

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A. salary.

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B. gross pay.

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C. hourly wage.

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D. piecework rate.

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13. An employee earns $10 an hour and receives a weekly attendance award of $20. That employee works

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50 hours this week and thus earns a total compensation of

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A. $557.50.

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B. $577.50.

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C. $550.00.

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D. $570.00.

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14. Three of the following are types of defined-contribution pension plans. Which of the following is not a

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type of defined-contribution pension plan?

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A. Section 401(k) plan

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B. Money purchase plan

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C. Gainsharing plan

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D. Employee stock option plan

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15. Which of the following is a false statement about the Fair Labor Standards Act?

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A. The FLSA permits a subminimum training wage equal to 85 percent of the minimum wage.

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B. The FLSA requires federal contractors to pay prevailing wage rates.

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C. The overtime rate under the FLSA is one and a half times the employee’s hourly rate, including any bonuses and piece-rate

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payments.

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D. Nonexempt employees are covered by FLSA and include most hourly workers.

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16. An organization is adjusting pay to better match a local labor market in which the cost of living is rising

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sharply. These adjustments are called

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A. rank-and-file adjustments.

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B. green-circle rates.

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C. pay differentials.

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D. bonuses.

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17. Which act permits a lower training wage, which employers may pay to workers under the age of 20

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for a period of up to 90 days?

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A. ADA

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B. FMLA

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C. ERISA

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D. FLSA

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18. Due to increasing diversity within the workplace, many employers are extending benefits to

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A. anyone living within the employee’s household.

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B. extended-family members.

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C. domestic partners.

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End of exam

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D. independent contractors.

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19. Which of the following is a false statement about key jobs?

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A. Key jobs have many incumbents within the organization.

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B. Key jobs are common to many organizations.

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C. Key jobs are jobs on which it’s possible to obtain market-pay survey data.

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D. Key jobs are relatively stable in content.

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20. Three of the following are vesting rights. Which is not a vesting right?

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A. The right to a pension at retirement

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B. A guarantee that the employer won’t switch the pension plan from defined-benefit to defined-contribution plan

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C. The right to a pension regardless of whether or not the employee remains with the employer until retirement

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D. In most cases, a waiting period of no more than five years or a three- to seven-year period, with 20 percent in the third and

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each year thereafter

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Meeting Other HR Goals

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Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page

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break, so be sure that you have seen the entire question and all the answers before choosing an answer.

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1. Under the Taft-Hartley Act, three of the following are unfair labor practices on the part of the union.

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Which is not an unfair labor practice on the part of the union, under the Taft-Hartley Act?

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A. Calling or visiting employees at home for the purpose of promoting union membership or activities

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B. Terminating an existing contract and striking for a new one without notifying the employer, the FMCS, and the state mediation

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service

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C. Mass picketing in such numbers that nonstriking employees physically can’t enter the workplace

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D. Threatening employees with physical injury or job loss if they don’t support union activities

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2. Which of the following is a correct statement about inpatriates?

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A. Inpatriates are employees transferred from a company’s site in one state to another state within the United States.

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B. Inpatriates are employees from one division of the company being moved to another division.

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C. Inpatriates are foreign employees who come to the United States to work for the U.S.-based parent company.

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D. Inpatriates are employees from countries other than the parent country placed in facilities of other countries.

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3. Which of the following is not a measure for an HRM audit for staffing?

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A. Treatment of applicants

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B. Fairness of existing job evaluation system in assigning grades and salaries

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C. Timeliness of referring qualified workers to line supervisors

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D. Anticipation of personnel needs

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4. Which of the following is an advantage of a relational database?

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A. It helps people arrive at decisions that reflect expert knowledge.

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B. Users can file or retrieve information according to any field across different bases.

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C. Databases are stored in a central location.

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D. Information is stored in one large file.

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5. High-performance work systems emphasize three of the following. Which is not emphasized by highperformance

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work systems?

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A. Career management

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B. Development

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C. Training

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D. Silo thinking

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6. Which of the following is a false statement about international labor relations?

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A. Day-to-day decisions about labor relations are usually handled by each foreign subsidiary.

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B. U.S. organizations, in comparison with European organizations, exert more centralized control over labor relations in the

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various countries where they operate.

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C. In countries such as Germany, management has an incentive to build cooperative relationships because labor representatives

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participate in company decision-making activities and sit on companies’ boards of directors.

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D. Most U.S. organizations, in contrast to European organizations, bargain with a union representing an entire industry’s

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employees, rather than with local union.

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7. Union membership in the United States peaked in the

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A. 1980s.

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B. 1960s.

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C. 1950s.

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D. 1990s.

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8. Three typical questions asked for assessing candidates for overseas assignments about family

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considerations are among the following. Which is not a typical question about family considerations for an

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>

overseas assignment candidate?

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A. How many moves has the family made in the past among different cities or parts of the United States?

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B. How is each member of the family reacting to this possible move?

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C. What is the spouse’s goal in this move?

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D. Can the candidate work without supervision?

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9. The Hofstede dimension that deals with the degree to which a culture prefers structured conditions is

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A. power distance.

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B. uncertainty avoidance.

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C. individualism.

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D. risk aversion.

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10. Which of the following employee groups is most likely to be excluded by the NLRB from participating

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in organizing activities and being a member of the bargaining unit?

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A. Employees with certain supervisory duties

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B. Employees covered by multiple employers

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C. Employees who have been on strike for economic reasons for less than one year and who have been replaced by other

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employees

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D. Employees in multiple facilities within a single employer

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11. Recruitment and selection activities within a high-performance organization include three of the

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following. Which is not a recruitment and selection activity within a high-performance organization?

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A. Selection methods that concentrate on identifying technical skills only

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B. Finding employees who are enthusiastic about and able to contribute to teamwork, empowerment, and knowledge sharing

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C. Finding employees who innovate, share ideas, and take initiative

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D. Selection methods that include group interviews, open-ended questions, and psychological tests

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12. Which of the following statements about expert systems is false?

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A. Expert systems deliver high-quality decisions at a high cost.

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B. Expert systems can increase efficiency by enabling fewer or less-skilled employees to do work that otherwise would require

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many highly skilled employees.

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C. Expert systems provide consistency in decision making.

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D. Expert systems help avoid the errors that can result from fatigue and decision-making biases.

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13. The most notable disadvantage for virtual expatriates is the

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A. isolation that comes with never returning to their home countries.

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B. difficulty they’ll experience in building relationships with host-country personnel.

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C. amount of time they must spend away from friends and family while on assignment.

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D. loss in income they’ll experience as a result of accepting their overseas assignment.

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14. Which of the following is not an HRM application?

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A. Decision support systems

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B. Customer relationship support systems

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C. Expert systems

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D. Transaction processing

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15. When negotiating their first labor contract, over _______ of parties are unable to reach an agreement.

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A. one-third

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B. one-half

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C. one-fourth

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D. three-fourths

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16. Which of the following is a false statement about grievance procedures?

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A. Under the duty of fair representation, the union must give equal representation to all members of the bargaining unit, whether

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or not they actually belong to the union.

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B. The merits of an arbitrator’s ruling can’t be appealed to the courts.

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C. Grievance procedures generally have several steps prior to arbitration.

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D. The majority of grievances are settled during the earlier steps of the process.

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17. Which of the following is a false statement about the performance management process across national

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boundaries?

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A. Although employees around the world appreciate feedback, U.S. employees are generally much more used to direct

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feedback than are employees in other countries.

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B. The extent to which managers measure performance varies from one country to another, with some organizations having to

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update their performance plans more often than once a year.

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C. While the measures used may vary from country to country, the legal requirements remain the same as those in the United

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States.

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D. The general principles of performance management apply in most countries, but the specific methods that work in one country

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may fail in another.

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18. Which of the following is a false statement regarding cross-cultural preparation needed during the

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End of exam

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phases of an international assignment?

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A. Preparation for departure includes language instruction and an orientation to the foreign country’s culture.

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B. Preparation is required for the return home.

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C. Preparation is required only for the employees, not their families.

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D. Training may range from lectures for employees and their families to visits to culturally diverse communities.

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19. Which of the following is not appropriate using e-HRM?

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A. Online surveys

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B. Online grievance redressal

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C. Online recruitment

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D. Online testing

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20. A country that serves as the home for a corporation’s headquarters is referred to as the _______

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country.

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A. host

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B. third

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C. parent

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D. first

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Part A: Answer each of the following questions in one or more complete paragraphs. Each answer is worth 10 points.

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1. Outline and explain the four steps of the career management process.

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2. Describe and discuss the family friendly schemes that fall into the category of other employer-provided benefits.

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3. Briefly discuss the process of organizing a union, including the typical strategies adopted by management and union representatives.

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4. Compare the following employment interview approaches: • Nondirective interview • Structured interview • Situational interview • Behavioral descriptive interview • Panel interview

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Human Resources Management

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Part B: Answer each of the following questions in about five to seven sentences. Each answer is worth 6 points.

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1. Summarize the right-to-work provisions of the Taft-Hartley Act and their effects on organized labor in general.

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2. Briefly describe the Fleishman Job Analysis System.

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3. What is a transition matrix, and what is it used for?

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4. Describe the Scanlon Plan.

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5. Outline the emotional cycle typically experienced by employees who are posted overseas.

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6. Compare the advantages of internal hiring as opposed to external hiring.

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7. In establishing pay structures, what is benchmarking and how is it useful to human resource managers?

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8. Explain the concepts of validity and reliability. Offer simple examples.

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9. Compare the expectations and assumptions one finds in the traditional psychological contract and the currently predominant psychological contract.

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10. Describe the nature of a learning organization.

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