2024 – Question 1 Pam has been a highly valued production manager for a national grocery store chain for the last ten

  

Question 1 

Pam has been a highly valued production manager for a national grocery store chain for the last ten years, but she has been unable to move into the top management jobs, positions that are all held by men. What is Pam likely facing?

  

Poor evaluations

 

Career tracking

 

Reverse discrimination

 

Glass ceiling

 

Mother syndrome

Question 2 

Which of the following is the BEST definition of empathy?

  

Understanding that differences exist   among people

 

Tolerating behavior of others even   though you do not understand it

 

Openly discussing problems that you   have with others

 

Understanding the perspectives of   others who are different

 

Treating people fairly and equitably

Question 3 

The creativity argument suggests that more diverse organizations will be more competitive because they will

  

be better able to understand   different market segments.

 

be characterized by multiple   perspectives and ways of thinking.

 

be better able to respond to changes   in environment.

 

become known among women and   minorities as good places to work.

 

have higher levels of productivity   and lower levels of turnover and absenteeism.

Question 4 

The systems flexibility argument suggests that more diverse organizations will be more competitive because they will

  

be better able to understand   different market segments.

 

be characterized by multiple   perspectives and ways of thinking.

 

be better able to respond to changes   in environment.

 

become known among women and   minorities as good places to work.

 

have higher levels of productivity and   lower levels of turnover and absenteeism.

Question 5 

The average age of the U.S. workforce is

  

increasing because of higher legal   age limits for mandatory retirement.

 

increasing because of immigration of   older workers from other countries.

 

increasing because more minorities   are becoming part of the workforce.

 

decreasing because of earlier retirement   ages.

 

decreasing because of immigration of   younger workers from other countries.

Question 6 

Which of the following is NOT true about older workers?

  

Older workers tend to be more stable.

 

Accident rates are lower for older   workers.

 

Older workers require higher levels   of insurance coverage and medical benefits.

 

Older workers can make greater   contributions to productivity.

 

Older workers tend to have more   experience.

Question 7 

Which of the following is a major dimension of diversity?

  

Sexual preference

 

Personality

 

Political outlook

 

Gender

 

Management style

Question 8 

For which of the following characteristics must employers make reasonable accommodations?

  

Race

 

National origin

 

Gender

 

Age

 

Disability

Question 9 

Sung says, “My employer assigns a mentor to each new hire. Employees can discuss racial or sexual harassment issues with the mentor in confidentiality. If there is any wrongdoing, my employer’s rules require a thorough investigation.” Sung’s employer is using which organizational strategy for dealing with diversity?

  

Organizational policies

 

Diversity training

 

Organizational practices

 

Individual differences

 

Organization culture

Question 10 

The process by which a company adapts to its environment is called

  

organizational pluralism

 

organizational conflict

 

organizational integration

 

organizational synergy

 

organizational learning

Question 11 

The problem-solving argument suggests that more diverse organizations will be more competitive because they will

  

be better able to understand   different market segments.

 

have a larger pool of unique   information.

 

be better able to respond to changes   in its environment.

 

become known among women and   minorities as good places to work.

 

have higher levels of productivity   and lower levels of turnover and absenteeism.

Question 12 

Sometimes managers must realize that individual differences cause employees to act in very different ways, which suggests that workers cannot all be treated similarly. Which of the following is the BEST individual strategy for dealing with this issue?

  

Understanding

 

Communication

 

Empathy

 

Tolerance

 

Training

Question 13 

Which of the following kinds of treatments play a role in diversity management?

  

Preferential treatment

 

Equal treatment

 

Identical treatment

 

Equitable treatment

 

Differential treatment

Question 14 

Which of the following BEST represents a multicultural organization?

  

A corporation that does business in   many different countries

 

A company that hires people of all   races

 

An organization where the top   managers are all female

 

A business that does not discriminate   in providing services to its customers

 

A firm that capitalizes on diversity   and has few diversity problems

Question 15 

Andy, a director of human resource management with a restaurant firm says, “Diversity in our organization results in higher job performance and lower turnover.” Andy is using which argument to justify how diversity contributes to competitiveness?

  

The resource acquisition argument

 

The problem-solving argument

 

The cost argument

 

The creativity argument

 

The systems flexibility argument

Question 16 

What is the general method used to determine the relative value or worth of jobs to an organization?

  

Job analysis

 

Comparable worth

 

Job evaluation

 

Compensable factors

 

Pay compression

Question 17 

All of the following are nonmandated benefits except:

  

paid time off

 

workers’ compensation

 

health insurance

 

defined benefit plan

 

defined contribution plan

Question 18 

Which of the following is NOT a mandated benefit?

  

workers’ compensation

 

social security

 

unemployment insurance

 

private pension plan

Question 19 

A special program that helps prevent employee sickness is called a(n)

  

defined contribution plan

 

employee assistance plan

 

wellness program

 

defined benefit plan

 

workers’ compensation

Question 20 

____ refers to all of the pay and benefits provided to employees for the completion of work.

  

Salary

 

Pay substructure

 

Total compensation

 

Fair labor standards

 

Incentives

Question 21 

Which of the following would be considered a DISADVANTAGE of the use of above-market compensation?

  

It may encourage voluntary turnover.

 

It is less costly to the   organization.

 

It may create a culture of   competitive superiority.

 

It may not attract the   highest-quality employees.

 

It may encourage a sense of   entitlement among employees.

Question 22 

Organizations are MOST likely to be able to pay below-market compensation rates in an area with

  

high unemployment.

 

high cost of living.

 

high wage levels.

 

high labor costs.

 

highly skilled workers.

Question 23 

How does the United States rank in terms of the cost of benefits relative to that of other countries around the globe?

  

Much higher

 

A small percentage higher

 

About the same

 

Lower

 

Costs cannot be compared across   countries.

Question 24 

A laborer who is responsible for landscaping a local golf course likely receives

  

a salary.

 

a wage.

 

broad incentive pay.

 

no overtime.

 

a pension but no worker’s comp.

Question 25 

When is pay compression MOST likely to develop?

  

When employee skill levels increase   faster than managerial skill levels

 

When the market rate for starting   salaries increases faster than organizations can give raises to existing   employees

 

When an organization’s internal   resources increase faster than it is able to hire new employees

 

When the organization can provide   monetary rewards more easily than intangible benefits

 

When existing employees make more   than new entrants in the organization

Question 26 

A program that allows employees to select the benefits they want is called a(n)

  

cafeteria-style benefits plan

 

employee assistance plan

 

wellness program

 

defined benefit plan

 

workers’ compensation

Question 27 

A special program that helps employees with drug or alcohol problems is called a(n)

  

cafeteria-style benefits plan

 

employee assistance plan

 

wellness program

 

defined benefit plan

 

workers’ compensation

Question 28 

When Piccadilly Cafeterias filed for bankruptcy protection in the fall of 2003, its pension fund did not have enough assets to cover expected future payments. Which law ensures that retirees will receive their pensions as promised?

  

Tax Reform Act of 1986

 

Tax Reform Act of 1997

 

ERISA

 

FMLA

 

Economic Recovery Tax Act

Question 29 

The job evaluation system that results in a number of job grades is called

  

job ranking.

 

the classification system.

 

the point system.

 

the factor comparison method.

 

job analysis.

Question 30 

Which mandated type of insurance covers individuals who suffer a job-related illness or accident?

  

Unemployment insurance

 

Social security

 

Workers’ compensation

 

Health insurance

 

Accidental death and dismemberment   insurance