2024 – Assignment 1 Case Study Caesars Casinos Due Week 4 Day

Can You Please Do This? – 2024

 

!

 

Assignment 1: Case Study – Caesars Casinos

 

Due Week 4, Day 7 (Weight: 20%)

 

Lean operations are used to improve processes in a wide variety of industries, not just manufacturing.

 

Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and

 

provide better customer service. As a result, improved operations are positively impacting the bottom line.

 

For this assignment, you’ll read and analyze a case study about a Lean implementation at Caesars

 

Casinos. Then, you’ll write a 6-8 page paper that describes how challenges were handled during the

 

process, your own proposal for a similar

kaizen event, and your recommendation for a Lean

implementation.

 

Answer the following questions about the Caesars Casinos case study:

 

1. Describe two challenges that Caesars experienced during the Lean implementation process.

 

What actions were taken to overcome each challenge? Were they effective?

 

2. Assume you manage hotel housekeeping at Harrah’s Metropolis location, and service scores

 

have declined over the past year. As part of the Lean rollout, you and some of your front-line

 

employees will participate in a

kaizen event focused on improving guest-room housekeeping

operations.

 

•

What KPIs (key performance indicators) would you propose to track to determine whether

the changes implemented through the

kaizen effort actually improve performance?

Explain your choice of KPIs.

 

•

Develop a detailed agenda for this kaizen event. Your agenda should outline the event’s

activities, timing, duration, and Lean tools. Explain your rationale for each agenda item.

 

3. At the end of the case study, Caesars’ SVP/GM Brad Hirsch is faced with a choice between two

 

process improvement approaches, expert-driven or employee-centered.

 

•

What would be the advantages and disadvantages of an expert-driven approach to

process improvement at the Metropolis facility, in contrast to the employee-centered

 

approach used at Tunica?

 

•

Which approach would you recommend for the Metropolis facility, and why?

Your assignment must follow these formatting requirements:

 

•

Be typed and double-spaced, using Times New Roman font (size 12) with one-inch margins on all

sides; references must follow APA or school-specific format. Check with your professor for any

 

additional instructions.

 

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