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Learning Activity 2.3: Processes and Strategy

Introduction and Purpose of Assignment

How are operation processes selected? Do they seem to support the organization’s strategy?  The video included in the resources below provides some insight into operation processes in some different industries. 

Objectives

• Discuss the relationship      between operation processes and organizational strategy. (2.3)

Theory and Context

Operation processes should be selected which will support the operational strategy. Failure to provide alignment between the two will prevent organizations from being successful.

Resources

VEA Australia-New Zealand. (2013). Operations processes: Inputs, transformations, outputs [Video file]. Retrieved from https://www.youtube.com/watch?v=-TvMAf5Zdao

Instructions

1. Using an organization you      are familiar with, respond to the questions raised in the Introduction      above.
   1. How are operation       processes selected? 
   2. Do they seem to support       the organization’s strategy? 
   3. In your response, make       sure to include some basic information about the organization that you       are referring to in your response for the benefit of your classmates. 
2. Post your responses in the      discussion forum titled Wk2      Processes and Strategy.
3. Use the Discussion Rubric below      to ensure you have met all the criteria for this assignment.

    

Grading Guide or Rubric: Discussion Rubric

  

2.3 Processes and   Strategy

Points: 20

Learning Activity 2.4: Selecting What Metrics to Measure

Introduction and Purpose of Assignment

In manufacturing, as with any set of processes, there can be innumerable processes to track and measure. But how do we know what are the most important areas to measure? In this assignment you will choose three metrics to measure to maintain quality control and customer satisfaction. 

Objectives

Upon completion of this assignment you should be able to select and justify three critical metrics for measurement and analysis. (2.4) 

Theory and Context

After reading the assigned blog posting, you will select three metrics you deem as the most critical to measure. Consider those that most influence control quality and which, in turn, foster superior performance and customer satisfaction. You can assume your customer cannot afford breakdowns, so quality and product longevity are highly prized. 

Resources 

Davidson, M. (2013, October 9). 28 manufacturing metrics that actually matter (The ones 

We rely on). Retrieved from http://blog.lnsresearch.com/blog/bid/188295/28-Manufacturing-Metrics-that-Actually-Matter-The-Ones-We-Rely-On

Instructions

1. Read      the blog above, “28 Manufacturing Metrics that Actually Matter.”
2. Review the 28 metrics they have deemed as the ones to track.
3. Select what you believe are the top three to ensure quality      and customer satisfaction and why.
4. Post your responses in the      discussion forum titled Wk2 Selecting      What Metrics to Measure.
5. Use the Discussion Rubric      below to ensure you have met all the criteria for this assignment.

Grading Guide or Rubric: Discussion Rubric

  

2.4 Selecting What   Metrics to Measure

Points: 20