BUSM4176: PART 1 SHORT ANSWER QUESTIONS: SET OF 20Six exam questions will be drawn from the following list.INSTRUCTIONS TO STUDENTS:Answer FOUR (4) of the six questions.Each question in Part 1 is worth 5 marks.It is recommended that students spend approximately 15 minutes on each questionin Part 1.Write succinctly and clearly – normally a good response could be written in about 100to 120 words.TOPIC 1: ORIGINS OF MANAGEMENT PRACTICES Lecture + Robbins Ch. 11. Explain what is meant by ‘management’. In your answer discuss how the definitionsor ‘management’ have changed over time.TOPIC 2: MANAGING ORGANISATIONAL BEHAVIOUR Lecture + Robbins Ch. 81. Describe the three ‘attitude orientations’ of organisational behaviour and give anexample for each. In your answer discuss why it is helpful for managers to be awareof these orientations.2. Describe the two approaches of perception and the categories in each approach.Discuss why it is important for individuals to be aware of these approaches and thebarriers to accurate perception that can occur.TOPIC 3: GROUPS AND TEAMS Lecture + Robbins Ch. 91. Compare how early scientific management theorists and behavioural sciencetheorists might react to the increased use of teams in contemporary organisations.2. Discuss ways in which norms and conformity can affect group behaviour. In youranswer draw on the influence of Schwarz’s ‘values model’ on norms and conformity.TOPIC 4: MANAGERIAL COMMUNICATION Lecture + Robbins Ch. 121. Explain why it is important to understand the different communication styles whencommunicating with people. In your answer discuss the barriers to communicationthat managers need to be aware of when communicating with culturally diverseteams.2. You are a manager who is trying to get support from your colleagues for a new idea.Describe the three principles of communication as well as three influencing tacticsyou might use.Page 1 of 3TOPIC 5: MANAGING CSR AND ETHICAL BEHAVIOUR Lecture + Robbins Ch. 21. Taking a systems view of organisations, discuss the influence of systems, cultureand values on corporate social responsibility (CSR).2. Secchi developed three theories of corporate social responsibility (CSR). Describethe differences between the three theories and give an example for each.TOPIC 6: MANAGERIAL LEADERSHIP Lecture + Robbins Ch. 3 & 111. Draw on your knowledge of the conventional leader-celebratory approaches toleadership. Describe Adair’s three circles model. In your answer explain the model’score management responsibilities.2. Bass and Avolio developed a model of Transformational Leadership. Discuss the keyfeatures of the model including what is meant by the term ‘TransformationalLeadership’.TOPIC 7: MANAGING STRATEGICALLY Lecture + Robbins Ch. 4 & 61. You have just been appointed as a strategic manager. In your planning you areconsidering undertaking either a macro analysis or an organisational analysis.Discuss the key features of both approaches and in what circumstances you wouldapply each analytical tool.2. Discuss two tools that could be applied by managers when facing a strategicdilemma. Explain which tool would be more useful in this context.TOPIC 8: ORGANISATIONAL ANALYSIS Lecture + Robbins Ch. 51. Explain the contingency factors that affect organisational design.2. Describe what the objective frameworks for organisational analysis are. Discusswhen the ‘systems principles’ are not desirable for businesses to apply.TOPIC 9: CREATIVITY, INNOVATION & DESIGN Lecture + Robbins Ch. 7, 131. Define each of the following types of innovation and give an appropriate example foreach from the motorcar industry: Product/Service innovation; Marketing innovation;Technology innovation2. Explain why it is necessary, and very important, to measure innovation withinorganisations. In your answer discuss what would be appropriate metrics for productand technology innovation.Page 2 of 3TOPIC 10: MANAGING WORK IN A GLOBAL SOCIETY Lecture + Robbins Ch. 2, 51. ‘The availability of advanced information technology allows an organisation’s work tobe done anywhere at any time.’ Discuss if ‘organising’ is still an important managerialfunction in a global society. Provide examples to illustrate your answer.TOPIC 11: FUTURE TRENDS Lecture + Robbins Ch. 101. Describe three effects of globalisation on organisations.2. Discuss five challenges that managers face in motivating today’s workforce and waysin which these challenges can be overcome.

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