Manager s Hot Seat 7 Listening Skills Yeah Whatever View the above Manager s Hot Seat september 2023

Human resources
Manager’s Hot Seat #7: “Listening Skills: Yeah, Whatever” View the above Manager’s Hot Seat available in the Course Documents tab, read and work through all tabs (Profiles, References, Scenario, Dossier). Profiles: Pilar Grimault – Manager, Miguel Valentino is the employee who is called into Pilar’s office regarding client complaint Harassment References: The Communication Process, Active Listening Processes, Communication Networds, IP Scenario: View the Meeting video, afterthoughts, assessment Dossier: Emails and Letters, Voicemail message to Miguel harassment, etc write a brief paper (approx 1 page) grading the manager, Pilar, on her management skills, techniques and overall performance. Include concrete instructions on how you’d do it differently or better.

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